Shipping Policy

The Loopy Dragon

Last Updated: 25th July 2025

1. Overview

At The Loopy Dragon, we are committed to delivering your handcrafted crochet items safely and efficiently. This Shipping Policy outlines our shipping practices, timelines, and responsibilities.

2. Shipping Coverage

2.1 Domestic Shipping Only

We ship exclusively within India
We deliver to all locations where our shipping partner Delhivery provides service
Coverage includes both urban and rural areas as per Delhivery's network

2.2 Shipping Address

We ship to any address provided by the customer
We accept deliveries to residential addresses, offices, and PO Boxes
Please ensure your shipping address is complete and accurate
Address changes after order confirmation may not be possible once shipped

3. Shipping Costs

3.1 Customer Responsibility

Shipping charges are borne by the customer
Shipping costs are calculated as a flat rate based on your delivery location
All shipping charges will be displayed at checkout before payment

3.2 No Free Shipping

We do not offer free shipping on any orders
Shipping charges are separate from product costs

4. Shipping Service

4.1 Shipping Partner

We exclusively use Delhivery as our logistics partner
All shipments are handled through Delhivery's network

4.2 Service Type

We offer standard shipping only
No express or priority shipping options available

5. Processing and Delivery Timeline

5.1 Processing Time

Existing products: Maximum 2 weeks processing time
Custom/made-to-order items: Processing time communicated at order placement
Orders are processed in the sequence they are received

5.2 Delivery Timeline

Standard delivery: Approximately 1 week after dispatch
Delivery time may vary based on your location and Delhivery's service schedule
Remote or rural areas may experience slightly longer delivery times

5.3 Timeline Disclaimer

All delivery timelines are estimates provided by Delhivery
Actual delivery times may vary due to factors beyond our control
We are not responsible for delays caused by the shipping carrier

6. Order Tracking

6.1 Tracking Information

Once your order is dispatched, you will receive tracking information
Tracking details are available in the "Your Orders" section of our website
You can monitor your shipment's progress through the provided tracking link

6.2 Order Updates

You will receive notifications at key shipping milestones
Track your package directly through Delhivery's system using the provided tracking number

7. Packaging

7.1 Standard Packaging

All items are carefully packed in sturdy cardboard boxes
We ensure secure packaging to protect your handcrafted items during transit

7.2 Special Packaging

Fragile items: Extra protection with bubble wrap for delicate items like jewelry and toys
Gift option: We offer gift wrapping service - select "wrap as gift" during checkout

7.3 Packaging Materials

We use appropriate packaging materials to ensure product safety
Environmental considerations are taken into account where possible

8. Delivery Process

8.1 Delivery Attempt

Delhivery will attempt delivery to the provided address
No signature required for delivery
Package inspection upon delivery is not mandatory

8.2 Delivery Responsibility

Once the package is handed over to Delhivery, it is their responsibility
We are not liable for delays, damage, or loss during transit
Any delivery-related issues should be resolved directly with Delhivery

8.3 Failed Delivery

If delivery fails, Delhivery will follow their standard retry process
Additional delivery attempts are subject to Delhivery's policies
Customers may need to coordinate directly with Delhivery for successful delivery

9. Shipping Restrictions

9.1 Product Restrictions

We ship all products in our catalog without restrictions
No special handling requirements for any specific items

9.2 Address Restrictions

We deliver to any address within Delhivery's service network
International shipping is not available

10. Shipping Issues and Resolution

10.1 Our Responsibility

We are responsible for proper packaging and handing over to Delhivery
Once dispatched, shipping-related issues are handled by Delhivery

10.2 Lost or Damaged Packages

For lost, damaged, or delayed shipments, customers should contact Delhivery directly
We will provide necessary order details to assist in resolution
Replacement or refund decisions are made case-by-case

10.3 Incorrect Address

We are not responsible for deliveries to incorrect addresses provided by customers
Address verification is the customer's responsibility

11. Peak Season and Delays

11.1 Festival Seasons

During festival seasons and peak periods, deliveries may experience delays
We will communicate any expected delays through our website or customer notifications

11.2 Force Majeure

We are not liable for shipping delays due to natural disasters, strikes, or other circumstances beyond our control

12. Contact for Shipping Queries

12.1 Pre-Dispatch Queries

For questions about processing or dispatch status:
Email: theloopydragon123@gmail.com
Website: Contact Us page

12.2 Post-Dispatch Queries

For tracking and delivery issues:
Use the tracking information provided
Contact Delhivery customer service directly
We can assist with order details if needed

13. Policy Updates

13.1 Changes to Shipping Policy

We reserve the right to update this shipping policy
Changes will be effective immediately upon posting on our website
Customers will be notified of significant changes

13.2 Shipping Partner Changes

We may change shipping partners based on service quality and coverage
Customers will be informed of any changes that affect their orders

14. Important Notes

Order Accuracy: Please double-check your shipping address before confirming your order
Communication: Keep your contact information updated for smooth delivery coordination
Patience: Handcrafted items take time - we appreciate your understanding of our processing timelines

Thank you for choosing The Loopy Dragon. We're committed to getting your handcrafted crochet items to you safely!